Frequently asked questions

You can contact any of our venues and speak to our trained staff for information, advice and guidance during opening hours, or call our enrolment hotline on freephone 0800 073 0911.

You can also look at our list of frequently asked questions to see whether your query is listed below.


How much will it cost?

Course costs are listed on our courses page, where you can search for the particular class you wish to study, see how much it costs and find out if there are other materials or equipment you may need.

You can also get information about fees, eligibility and financial help 

Need help keeping up to date with benefits and entitlements to fee concessions? You can get more information about benefits at (external link)


Where do I go?

For directions, information about opening hours, car parking and accessibility, go to our venues page


What's the time commitment?

Start and finish dates for your course and the number of hours per week of study are listed in the course information sheets for each course that can be found on our courses page and on our Virtual Learning Environment, Moodle (external link)


Will I need to know anything before I go?

Entry requirements and any expected prior knowledge or skills will be explained in the course information sheets for each course (see links on the previous query). You may also be asked to undertake an initial assessment, where a trained member of staff or tutor will talk to you about what you have done previously and help you decide the right level of course, or make arrangements to give you additional support to undertake your class.


Will it give me what I want?

Our course information sheets will give you a course outline, and list the qualification to be gained or the anticipated outcome for the course. Your course tutor will discuss progression opportunities with you. You can also get confidential, impartial advice from the National Careers Service (external link)


Are the teachers and provider any good?

You can get more about our effectiveness, and learner satisfaction on our Performance and Data page, which also give you links to our Inspection grades by independent bodies


How will I learn?

Your course tutor will explain delivery methods (for example discussion, practical work, written work) and the balance between them. You can also get more information from the course information sheets for each course. You can view the course information sheets for each course via the courses tab


How will the learning be examined or assessed?

Your tutor will explain the assessment methods used (for example observed practice, written exam, portfolio, assignments) and the balance between them


Will I be able to get the most from the opportunity?

We can offer additional help with English and Maths

We can provide financial assistance in some circumstances

Our venues page lists our accessibility features

You can also talk to our trained administrative team at any time during opening hours to discuss your requirements (for example the availability of hearing loops) and we will do our best to help. Call Gosforth Library and Learning Centre of 0191 277 1630, Heaton Centre on 0191 278 2818, or Westgate College on 0191 277 3520


Who do I ask if I have more questions?

Contact any of our venues


How do I enrol?

Ring our freephone enrolment number on 0800 073 0911, enrol with our online booking system via our courses page or get more information here

Learners will be taken through an induction process where they can ask questions, get a copy of their learner handbook (pdf, 1.81MB) and find out about learner involvement