Complaints

Complaints Policy


We aim to provide a high quality service but accept that sometimes things go wrong. We need to know when you are not happy so we can try to put things right. We will treat all complaints seriously and take them as an opportunity to improve our services where we have underperformed.

 

We will try to deal with your complaint informally so you do not need to do anything else. However if the relevant person dealing with your enquiry cannot put things right, or you are not happy with the result, please contact our Senior Gateway and Funding Manager, Julie Hickin, on 0191 277 3502 or julie.hickin@newcastle.gov.uk . Your complaint will be acknowledged and an investigating officer will be assigned. We will investigate your complaint, take any necessary action and reply to you in writing within 15 working days in accordance with Newcastle City Council's complaints procedure.

 

This is Newcastle City Learning's Complaints Policy (pdf, 136KB)

This is Newcastle City Learning's Complaints Procedure (pdf, 111KB)

This is Newcastle City Council's Corporate Complaints Policy (pdf, 139KB)

This is Newcastle City Council's Corporate Complaints Procedure (pdf, 80KB).

Visit Newcastle City Council's Corporate Complaints Procedure site