Values and Quality Standards

Values and Quality Standards

Women and men in a meeting

Values and Quality Standards

Our Mission

Providing opportunities in Newcastle for all to learn, improve and grow.

Our Vision

Enabling Newcastle city residents to grow and thrive by providing high-quality, relevant development opportunities, making a difference to the employment chances and lives of all our learners.

Newcastle City Council - values and behaviours

We are proud, fair, ambitious - We are Newcastle.


Proud - We take pride in and celebrate each other's achievements


  • We have a positive, optimistic, can-do attitude
  • We do our very best to meet and exceed the expectations of our colleagues, customers, partners and residents
  • We help and support other to make a positive difference
  • We make sure that we celebrate and praise each other's good work

Fair - We are honest and treat people equal to their needs


  • We respect and value every person as an individual
  • We listen to other opinions and points of view and embrace difference
  • We are decent, fair and compassionate
  • We act with integrity in everything we do
  • We are accountable for our actions and our performance

Ambitious - We are passionate, determined, enthusiastic and want to succeed


  • We believe in making the most of opportunities to help us succeed
  • We achieve more when we work together
  • We are enthusiastic about change
  • We encourage others to be their best
  • We have the courage to change things for the better and make a difference
  • We are passionate about making Newcastle a great city

We contribute to Newcastle City Council's priorities for Newcastle

We are ambitious for our city and its residents. We want Newcastle to be:


  • a city with more and better jobs
  • a city which helps people to find work
  • a city that gives young people the best start in life
  • a city with healthy communities
  • a city which shields the most vulnerable from harm
  • a city where people can live their lives and age well
  • a city with cultural vibrancy

Newcastle City Learning Priorities

Our Service priorities:


Intent impacts on each individual throughout learning

  • Delivering a high and consistent standard of teaching, learning and assessment
  • Deepening learning and widening the application of skills
  • Increasing learner independence

Curriculum for all

  • Providing learning opportunities to develop a range of Fusion skills in the 21st century
  • Focussing on learners' wellbeing so they can fulfil their potential and access the city and the opportunities it provides
  • Meeting individual learner needs to enable them to fulfil their learning journey

Actively working with partners and stakeholders

  • Meeting the needs of diverse communities
  • Investing in continuing professional development and wellbeing of staff
  • Responding to partners' needs

Needing to be financially stable in a changing environment

  • Responding to financial challenges in the light of devolution and government priorities
  • Being fully compliant and accountable
  • Effectively implementing finances and funding

Quality Standards

Matrix Standard (July 2022)  - We hold the Matrix Standard, which is the quality standard for information, advice and guidance services. Read our latest Matrix Standard assessment report, (pdf 267KB)


Ofsted (October 2021) - Our latest Ofsted inspection was in October 2021. Newcastle City Learning are judged as good across all provision types and key judgements, as well as overall effectiveness. Read our latest Ofsted Report, (pdf 470KB)