Our Health and Social Care Academies are recruiting now.
There is a high demand for Carers in Newcastle. Do you like looking after others? A career in health and social care may be right for you.
In our Care Academies you will find out about:
• The role of a Carer
• How to make your client feel valued and maintain their privacy and dignity
• Your personal development and ways to communicate with your client
• Equality, diversity and inclusion
• Health and Safety
• Mental Health
You will also get:
• Job Application Support and Interview Skills
• Free ICT Training and Qualification
• Free DBS
• Guaranteed Interview
From our last intake, over 70% of participants were offered a job as a result of the course!
Our Care Academies run on a Wednesday, Thursday and Friday, from 9.30am to 2.30pm, for 4 weeks.
Next Dates: 22 September - 15 October 2021 and 10 November - 3 December 2021.
If you are interested and you need a little more information, or you would like to enrol please contact firstname.lastname@example.org
If you are looking to retrain for a job in the hospitality sector this is the place to start!
Newcastle City Learning are offering an Introduction to Food Hygiene course – ideal for anyone looking to retrain for the hospitality sector. The course starts at basic level, and there will be the option to sit the Level 2 exam, and gain an industry standard qualification.
Main course content:
The importance of food safety procedures, risk assessment and safe food handling
Effective personal hygiene practices, for example, hand washing
How to keep the work area and equipment clean and tidy
Importance of pest control
How to deal with food spillage
The importance of temperature controls when storing, preparing, cooking, etc.
Stock control procedures
The course is free if you satisfy the eligibility criteria
We are offering THREE courses as follows:
Wednesday 11 August, Tuesday 17 August and Wednesday 19 August
You must attend all 3 sessions
1 - 4pm
Cost: £40.50 (concessions apply)
Wednesdays, 22 September to 20 October
You must attend all 5 sessions
10am - 12noon
Cost: £45 (concessions apply)
Thursdays, 4 November to 12 December
You must attend all 5 sessions
4 - 6pm
Cost: £45 (concessions apply)
Call 0191 277 3520 and ask for details or enrol online
September brochure now available
We have developed a new offer for September, which includes some of the old favourites, as well as many new programmes to help you recover from the pandemic, build your confidence and develop the new knowledge and skills people will need to move into new areas of employment.
We talked to our existing learners and you told us that you did not want to return completely to face-to-face learning, and that many of you enjoyed the convenience of home learning. We therefore continue to offer a mix of face-to-face and online learning programmes.
As always, our teachers and support staff will be here to ensure that whatever way you choose to learn, you have an enjoyable and rewarding experience. There are also many new free courses to choose from.
If you need assistance to enrol, or want to ask if you are eligible for a concession, call us on 0191 277 3520 from Monday - Friday 8.30am - 4.30pm
Get essential Digital Skills to help with work and everyday life
52% of people struggle to use technology, but we all need to keep up to date with it for work, rest, and play.
We are now offering free essential digital skills courses for all adults, funded by the Government to help upskill the UK workforce to help us prepare for the future.
Our BCS Essential Digital Skills course covers really practical skills set out in the national standards such as:
• How to keep you and your family safe and responsible online, whatever the technology you use!
• How to problem solve and handle information when using your digital tech
• How to communicate using it, e.g., book doctor appointments, attend online meetings, use social media, search, apply for jobs and attend meetings.
• Creating, editing, and storing data
• Buying and selling safely online
Access to HE courses enrolling now
The Access Diploma is a highly flexible one-year online Level 3 qualification. You will study a combination of subjects to prepare you for your chosen degree. The diploma will help to build your confidence and develop your study, social and communication skills. You will find that you will be learning with other adults who all want to learn. You will be supported to apply for a place at university using the UCAS application process.
This year we are offering the Health Diploma, and the Humanities and Social Sciences Diploma.Did you know that over the years we have progressed hundreds of learners into universities all over the country? You could be one of them.
Find out more on our Access to HE webpage or email our Access to HE coordinator email@example.com
September 2021 offer now available - come and find out more.
Are you a school leaver wondering where to go next? In the smaller environment at NCL, our learners receive very individualised support. The curriculum is designed to help you develop the knowledge, skills and behaviours you require to progress onto higher level academic or vocational qualifications. Or perhaps you just need time to work out exactly what it is you want to do moving forward?
Within our programmes for young learners we offer a variety of opportunities to explore a range of employment options, we develop the employability skills required to successfully progress including real work experience, where appropriate.
The curriculum teams have developed a new offer for September, which includes new strands such as warehousing and storage and sport and leisure studies. We also have two pathways for young people with learning difficulties and disabilities. We are recognised as specialist providers of programmes for young people who need some extra support and care to move to their next steps in adulthood.
Find out more with our school leavers brochure (pdf, 2.9MB)
Interested? Contact us on 0191 277 3520 or email firstname.lastname@example.org
British Empire Medal for Brenda McCutcheon
Congratulations to our sewing tutor Brenda McCutcheon, who received the British Empire Medal in the Queen's Birthday Honours. The award recognises Brenda's services to adult education and her dedication to supporting her students during the pandemic http://orlo.uk/yTA4L
European Union Settlement Scheme : Brexit Changes to Immigration Status
European Union Settlement Scheme : Brexit Changes to Immigration Status
No matter how long people have been in the UK, nationals of EU, EEA and Switzerland must apply to the EUSS Scheme if they want to stay legally in the country. Applications must be made by 30 June, 2021. The Scheme applies to children as well as adults.
Learners should not worry, but are strongly encouraged to act now if they have not yet applied. Free support is available if learners need it from Riverside Community Health Project (0191 226 0754 / 07943 197 249), Your Homes Newcastle - and people do not have to be tenants (0191 277 1190) - and the Children’s Society - who can help adults too (0191 349 9481). North East Law Centre has a weekly advice line on a Friday (10am-1pm) to talk through linked immigration queries (0191 230 4777).
What you need to know as an employer
Traineeships are flexible education and training programmes designed to develop your business. They are simple to access.
They can bring lots of benefits to your business by helping to shape the skills and experience of young people from your local community to develop a loyal and talented workforce. Existing experienced employees will also develop their coaching and mentoring skills. Plus at the moment there is a £1000 incentive for employers!
Find out more at our dedicated page Traineeships - what you need to know as an employer
Contact us email@example.com or 07817 765419 to discuss your requirements.
Do you need help to enrol?
You can enrol for most of our courses online but if you are struggling to do this or need any other help, remember that our staff are still available to support you and resolve any issues you may be experiencing in signing up to your course.
You can email us at firstname.lastname@example.org from Monday to Friday 8.30am - 4.30pm and we will get back to you as soon as we can to answer your query. Please include your phone number if you would like us to call you.
Are you interested in becoming part of our Governing body?
Are you interested in becoming part of our Governing body? We have Learner and Community Governor vacancies.
Newcastle City Learning has an active Governing body which represents both public interest and the interests of our local communities in particular. They provide rigour and challenge to our Service, as well as advice. Whilst the management of the Service remains the responsibility of the local authority, the Governing body plays a vital role in overseeing the way the Newcastle City Learning is run and making sure we deliver high quality learning opportunities and make effective use of the resources we have available.
As a Governor, which is an unpaid position, you would need to do at least an hour of reading a month and attend Governing body meetings every few months. You may also be called to sit upon a sub-committee and speak to inspectors or other interested parties about your role.
If this sounds like something you would like to be involved in, email our Chair Melissa Middleton at email@example.com with a note explaining your interest and your contact details and we can then arrange a conversation with you.
We've also moved most of our start dates for our new courses back a week so there is still plenty of time to enrol.
Thinking about the future? It's possible to get the new skills and qualifications you need right now.
We have courses in accountancy and business, counselling, digital skills, education and training, health and social care and much more. All our courses are being delivered online currently, with plenty of support to get you up and running.
We've also moved most of our start dates for our new courses back a week so there is still plenty of time to enrol.
Our new brochure for January 2021 is out now
Important news for current learners
We know lots of you will have concerns about the rapidly changing Covid-19 situation.
Please be assured that the health and safety of our learners and staff is really important to us, and so is making sure that you keep learning and achieve your qualifications.
If you are currently learning with us as a young person, or an adult, we have put arrangements in place to continue your learning remotely. This means that you will be supported online rather than attending classes in person. Your pastoral support officer or tutor will be in touch with you to confirm these plans.
If individual arrangements apply to you because of your personal circumstances, we will contact you to discuss these too.
We are also working on our testing arrangements for young people, which we hope to introduce from next week, and will provide more information on this as soon as we can.
Meanwhile please continue to access your course and materials online. We want you all to keep learning, and gain the new skills needed for everyday life and employment.
We know some of you may be anxious about online learning, so we are running some free Come and try Google Classroom sessions so you can become familiar with the system we are using, and ask any questions you may have. You can find and enrol for these and our other courses for January 2021 now.
Remember face to face support is always available if you need it, and and this short guide will tell you more about how to get started with your online course.
Lots of our digital skills classes are also running in centres too, if you prefer to attend in person.
Our new brochure for January 2021 has arrived. Look out for your copy through your letterbox soon, or read your copy online (pdf, 6MB)
You can find your next course and enrol online from Monday 30 November at our website www.newcastlecitylearning.ac.uk
Gaining new skills and qualifications has never been more important, and at Newcastle City Learning we will offer you all the support you need to achieve. We look forward to seeing you next term.
LinkedIn, Facebook and Twitter can all be used to help you find work.
LinkedIn, Facebook and Twitter can all be used to help you find work. This 2-day course walks you through how to create your online profile in at least one social media platform. You will find tips on how to improve your online chances for finding a job.
This two day course will cover:
- Get set up on one or more social media platforms; LinkedIn, Facebook, Twitter
- Learn how to use these to make online job hunting more effective
- How to beat the job algorithm
- Learn how to social media to create your CV
- How to use your Networks in social media
Available times and dates are 10am - 2.30pm on 20-21 January, 3-4 February, 10-11 March and 24-25 March. And even better, it's all free!
You can study with us online, or if you prefer at our Heaton Centre.
For more information contact firstname.lastname@example.org
Returning to nursery, childminders, school and college
The following information has been taken from the Government website giving you the latest guidance on what needs to happen from Thursday 5 November if you have children who are attending college.
All children and young people, in all year groups, should have now returned to school and college full time.
Children attending nurseries and childminders were able to return from 1 June. From 20 July, nurseries were able to return to their normal group sizes.
The scientific evidence shows that coronavirus (COVID-19) presents a much lower risk to children than adults of becoming severely ill. There is also some limited evidence that children may play a lesser role in transmission than adults. However, there will still be risks while coronavirus (COVID-19) remains in the community. More information is available in a statement from the Chief Medical Officers on the risks and benefits to health from schools, nurseries and childcare opening fully.
To manage the risks, things are a bit different this term. We have asked nurseries, childminders, schools and colleges to put in place a range of protective measures to help reduce the risks.
Your child’s nursery, childminder, school or college will be able to give you more information about the changes they have made.
On 12 October, the Department of Health and Social Care published information on local COVID alert levels, including what they mean, why they are being introduced and what the different levels are.
The tiers of restriction for education and childcare, summarised in annex 3 of the contain framework and in guidance on higher education, work alongside the local COVID alert level framework.
At all local alert levels, the expectation is that education and childcare provision should continue as normal.
The government has been very clear that limiting attendance at schools and other education settings should only be done as a last resort, even in areas where a local alert level is ‘high’ or ‘very high’. Decisions on any restrictions necessary in education or childcare settings are taken separately on a case-by-case basis in the light of local circumstances, including information about the incidence and transmission of coronavirus (COVID-19).
Attendance at school and college
It is vital that children and young people return to school and college, for their educational progress, for their wellbeing, and for their wider development. School attendance is now mandatory again. This means that it is your legal duty as a parent to send your child (if they are of compulsory school age) to school regularly if they are registered at one.
There is not a corresponding legal duty for post-16 education but if a young person fails to attend, their college may believe they have left the course. Local authorities and schools have a range of legal powers to enforce attendance if a child or young person misses school without a valid reason.
If you have concerns about your child returning to school or college because you consider they may have particular risk factors, you should discuss these with your school or college. They should be able to explain ways they are changing things to reduce risks. There are resources to support you with these conversations, including this leaflet on returning to school after a period of absence.
Some parents choose to educate their children at home full-time (elective home education). Educating children at home works well when it is a positive choice and carried out with proper regard for the needs of the child. If you’re considering elective home education for your child, you should read the advice on home-schooling and elective home education.
We really do hope that you will continue to send your young person to college to enable them to develop new knowledge, skills and behaviours which will help them to a more positive destination in the future.
The college is open for business as usual and it is really important that young people receive an education at this time.
Actions you can take to help us
Do not send your child to their nursery, childminder, school or college if:
• they are showing coronavirus (COVID-19) symptoms
• someone in their household is showing symptoms
Arrange a test if you or your child develops symptoms. Inform your nursery, childminder, school or college of the results.
If the test is positive, follow guidance for households with possible or confirmed coronavirus (COVID-19) infection, and engage with the NHS Test and Trace process.
Your child does not need a test if they:
• have a runny nose, are sneezing or feeling unwell, but do not have a temperature, cough or loss of, or change in, sense of smell or taste
• are advised to self-isolate because they have been in close contact with someone who has tested positive for coronavirus (COVID-19), for example, another pupil in their class, but are not showing symptoms themselves.
It is really important that you help nurseries, childminders, schools and colleges to implement these actions by following the advice set out here and wider public health advice and guidance.
Here at Newcastle City Learning we are asking all learners to wear a face covering whilst walking around our premises from one area to another, and particularly when in reception areas. Once the learner is in class and seated in their designated desk area or within their allocated bubble, they are able to remove their mask for the rest of their lesson.
We also ask that learners do not mix with other learners from other bubbles when at college or outside of college. Doing so can seriously increase the risk of transmission of the disease.
Please can we ask that you send your child to college with a suitable face covering to wear during the day. However, if you do not have access to suitable face coverings, we do have some available in college to give to your child to wear.
Most people, including children, have been spending more time online, whether that is in the classroom or at home.
See the support for parents and carers to keep children and young people safe from online harm. It suggests resources to help keep children and young people safe from different risks online and where to go for support and advice. Support to stay safe online includes information on security and privacy settings.
We are working hard too at college to ensure that all learners are aware of the risks whilst using technology to support their learning. In particular we are constantly talking to learners about cyber bullying and how this can impact on others significantly.
If you think that your child is a victim of cyber bullying in any way, please do not hesitate to contact the college.
I do hope that you have found this information useful, but if you have any further queries, please do not hesitate to contact us on 0191 2773520.
Interim Head of Service
Interested in Health and Social Care?
Did you know that Health and Social Care is the largest employment sector in Newcastle upon Tyne? Are you interested in exploring a career of caring for others? Find out with our 'Being Well Health and Social Care Academy' course!
Starting on 11 November this four week course includes Q&A's with care professionals, the knowledge needed for the care certificate, online tutor led sessions, free DBS, a guaranteed interview with a local care provider and interview preparation.
You can enrol online at www.newcastlecitylearning.ac.uk or contact email@example.com for more information.
Check your symptoms with this video.
A blocked or runny nose, a sore throat and a cough are common, especially in the winter. But how do you know if you have coronavirus? Check your symptoms with us in this video from BBC News.
You will find QR posters in our sites so that you can check in at our venues.
You will find QR posters in our sites so that you can check in at our venues. This video explains more about the free NHS COVID-19 app which is a vital part of the NHS Test and Trace service in England.
We can help improve your reading and writing and offer dyslexia support.
If you watched 'The Write Offs' on Channel 4 recently you will have seen the struggle lots of people have with adult literacy, and the devastating impact it has on our everyday lives as it makes things like shopping and understanding directions difficult. If you, or someone you know, need help with reading and writing please call us on 0191 2782818 or email firstname.lastname@example.org and ask about our English classes. We can also offer dyslexia support.
Courses for the Autumn Term 2020-2021 are starting soon
As classes are starting back up for the Autumn Term, some of you may be coming back into our centres, depending on your course and individual circumstances.
Lots of our learners will be undertaking blended learning, which is a mixture on online classes and attendance in centres when required. Others, like our Study Programme learners, will be on site more often.
For all of our learners, we would like to reassure you we have risk assessments in place, and we have undertaken lots of measures to ensure our buildings are Covid secure.
We are asking that everyone, unless exempt, wears face coverings in our communal areas. Please use the hand sanitiser available, and let us know at any time if you feel there is something we need to know about social distancing on our sites.
We are really looking forward to welcoming you back for 2020-2021
Our new brochure is now available
It's here! Our new brochure for Autumn Term 2020-21 has arrived and you can enrol from Monday 27 July!
Please help us by enrolling online
If you have any queries, our team can help on 0191 2773520
We are really excited to bring you our exciting offer of courses for next term to help you gain the skills you need for employment, or if you'd just like to try something new to meet new people and gain new interests. You can also find out about our Study Programmes and Apprenticeships too.
We now have a thriving on-line gallery
Lockdown has increased creative activity everywhere. Our drawing, painting and digital photography classes are still flourishing, and we now have a thriving on-line gallery.
Many of our LLDD learners take part in artistic projects, and they too have contributed work of a very high standard. Exhibiting in our gallery is open to all learners, whether on an art course or not, and to all of our staff.
We run a wide variety of art classes, from painting with watercolours and acrylics to landscape sketching, drawing, illustration skills, creative photography and image manipulation. Some of our learners have had success in getting their work published, for others it is a hobby and a creative outlet. We would like to thank them for agreeing to share their work for a wider audience. The standard of work on display is extraordinary, and we are hoping that it inspires others to see what is possible. If you would be interested in taking an art course, use our find a course function on the website here
Many of our featured works have been inspired by the differing emotional responses to Coivd-19, and all of our exhibitors tell us what a great idea the online gallery is.
You can visit the exhibition here and, of course, you are very welcome to contribute.
16-18 Study Programme update
In line with updated Government guidance, we are currently looking at ways to safely reintroduce face to face contact for some of our 16-18 year old Study Programme learners before the end of term. This will likely take the form of individual tutorials with one of our pastoral support team. If you are part of our Study Programme, as part of our regular contact with you, and your continuing learning, we will be in touch with you when arrangements are completed
Inspired by the great work our key workers are doing and considering a career in the NHS?
Inspired by the great work our key workers are doing and considering a career in the NHS?
Our Access to HE Diploma could help you get to University very soon! Read more about it on our dedicated Access to HE page
Contact email@example.com to arrange an initial interview via phone or video call.
We're using new ways to communicate and learn
Social distancing measures have meant the end to classroom based delivery for the time being, so we've moved to online methods of delivery. We are using video conferencing, like Zoom and Skype, our VLE (Moodle), phone calls and emails to engage with our learners and continue classes.
We are really thrilled with the positive engagement we are seeing, and the feedback from learners that show that they really like this alternative to being on site. Some have asked that online learning continues even after restrictions end, and we are taking this on board in planning moving forwards.
Tutors have been sharing amazing videos and photos of what learners have been doing, which we've been posting to our social media channels, like Facebook, Twitter and Instagram. Do keep in touch with what we are doing by following us.
From apprentices gaining qualifications and full time employment, sewing learners making scrubs and facemasks for the NHS, learners doing projects around VE day, teaching assistants on education and training courses still supporting children online whilst they can't get to their placements, we are seeing so many wonderful achievements. And you can still enrol online for lots of new courses too.
So please, keep learning with NCL and sharing your stories with us.
Enjoy learning from the comfort of your own home with Newcastle City Learning!
Enjoy learning from the comfort of your own home with Newcastle City Learning.
Discover new languages and cultures and unleash your creativity with our new courses in arts, crafts, languages and much more! Search for a course and sign up now to avoid disappointment.
Courses will be delivered using a mix of video conferencing, our VLE (Moodle), and by email and phone.
A message for NCL learners on accredited courses with exams
We may have to continue with distance learning until the end of the academic year (31 July 2020).
If so, we will assess your progress in July and hopefully move you to the next level of your course in September, without you having taken the external exams. Instead, we will provide you with an internal certificate. We then hope to offer you the opportunity to take the necessary qualifications, as soon as it becomes possible again.
However, to progress you have to participate in distance learning: stay in contact with your tutor, participate in online lessons and complete the work set for you.
If you choose to stop your course, we could have problems enrolling you again for the same course in September, because of funding rules.
So, to ensure your learning continues in 2020/2021, please stay with us – we will do everything we can to support you.
Courses are still running with NCL
We are so pleased to be getting lots of really positive feedback from our learners, who are still enjoying their courses - which are now being delivered in a variety of ways, as we can’t do classroom based learning at the moment. Instead we are using video and audio conferencing, email, phone, using our VLE (Moodle) and lots more!
At a time when we’re all more isolated the benefits to health and wellbeing from learning are even more important, and we are determined that your opportunities to learn are not limited. So thank you to all of our current learners, and our brilliant and inventive staff teams for the positive attitudes and the engagement. Let’s all keep learning together.
Important message for all NCL learners regarding classroom based learning
Following yesterday’s Government announcement regarding education during the Covid-19 Pandemic, classroom based provision for the majority of learners will stop immediately. Our centres at Westgate College, the Skills Centre, the Heaton Centre and Gosforth Library and Learning Centre will therefore be closed for classroom based learning, as will any outreach provision. (If different arrangements apply for you, we will contact you, and your parent/carer or social worker to discuss).
However, for all other learners, we will make sure your access to learning continues. We will offer flexible and online learning and we will work to support you to continue with your course. Your tutor will be in touch shortly to discuss this with you.
During the coming weeks, we will continue to update our social media channels and website with news, and we look forward to continuing your learning journey with you in new and different ways.
Important news about our Gosforth venue.
A decision has been taken to close Newcastle Libraries from 5pm today because of the Covid-19 Pandemic, in line with other Library services across the country. Therefore for learners currently taking classes running at the Gosforth Library and Learning Centre, we are moving to a distance learning model. Your tutor will be in touch shortly to discuss this with you. We want to let you know that access to learning will continue, and we will work to support you online, and by other methods of communication to continue with your course.
We will update our website and social media channels with other information as soon as we have it.
Our new brochure for Summer 2020
Here is our new brochure for Summer Term 2020 (pdf 7.4MB). These are the courses that we want to deliver after the Easter break and you can enrol as usual from Monday 16 March 2020. If a course does not run because of coronavirus refunds will be issued.
We are really keen to make sure that opportunities to learn are still available for you, although classes may be delivered in a different way moving forwards.
We hope you continue to access learning and all of us at Newcastle City Learning are working to support you to do this.
All of our centres are open as usual. We are following the Government's official guidance around Coronavirus (COVID-19). This NHS site provides information about the virus and how to protect yourself.
Please adhere to these guidelines listed on the NHS website
- wash your hands with soap and water often – do this for at least 20 seconds
- always wash your hands when you get home or into work
- use hand sanitiser gel if soap and water are not available
- cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- put used tissues in the bin straight away and wash your hands afterwards
- try to avoid close contact with people who are unwell
Take the Buzz Quiz
The Buzz quiz was developed to help people make more informed course and career decisions, boost self-awareness and help us better understand each other. It can help you:
- to identify your personal qualities
- to link strengths with different careers
- explore labour market opportunities within your search results
There is lots more information on our Careers Service webpage and you can also take the Skills assessment on the National Careers Service website to find out what type of job categories and particular job roles may suit you.
AAT Champion Award Winners
Did you know that Newcastle City Learning recently won the AAT Champion Award?
In this category the judges were looking for training providers that have made an impact in supporting their community, improving social inclusion and mobility, through the delivery of AAT qualifications. Our new AAT accountancy courses are proving incredibly popular, and fill up quickly as people enrol to gain new skills and qualifications in bookkeeping and accounting. Keep an eye out for what courses are running in our termly brochures, and sign up!
Sid comes home
Our Study Programme learners relished the chance to be involved in Elmer's Great North Parade, which raised money for St Oswald's Hospice. They decorated a Little Elmer, named Sid, after choosing a theme around identity. The project incorporated many different skills, and the learners took their inspiration from a range of artists to create a piece of art that reflected their own identity and what was important to them. Sid took part in the trail, and is now back home at the Westgate Skills Centre in the reception area for all to enjoy.
All further education providers have a duty to safeguard their learners and keep them safe from being exploited by extremists. The prevent Duty is not about discouraging our learners from having political and religious views and concerns, but about supporting them to use those concerns or act on them in non-extremist ways.
Prevent Duty: If you Notice anything unusual, Check it out and them Share it by contacting 0191 277 3502 or email Julie.firstname.lastname@example.org remember - Notice - Check - Share. Here is a link to our Prevent animation
Newcastle City Council (which Newcastle City Learning are part of) also have a generic email address which you also use to report any concerns you may have about Prevent: email@example.com
Reporting Incidents of Hate Crime: Stop Hate UK. There's a 24hr hotline on (Freephone) 0800 138 1625. People can text on 0771 798 9025. Online reports can also be taken at www.stophateuk.org